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Número de artículo de eBay :

110144905436

El vendedor asume toda la responsabilidad de este anuncio.

Última actualización el 12 sep 2014 10:56:40 H.Esp Ver todas las actualizaciones

Características del artículo

Estado:

Nuevo

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PURE LACE SHORT COBALT NS>>BLUE>>18

was £0.00

now £4.75

Description

Features

Delivery

Free Returns

Size Guide

DELIVERY CHARGES

Delivery Options	Price	Delivery Time
UK Standard delivery	£2.95 - FREE over £45	Royal Mail 5 working days
UK Express delivery	£4.95	Order by 2pm Mon-Fri for Next Working Day delivery. Any orders placed after 2pm Friday and before 2pm Monday will be delivered on Tuesday.
European delivery	£3.95	7 working days
Wolrdwide delivery	£3.95	10 working days

Please Note: Working days do not include Saturday, Sunday, or Bank Holidays.

DISCREET PACKAGING & BILLING

We understand that privacy is important to Ann Summers customers. To ensure your saucy secret is kept from your neighbours, children or even parents, we use the utmost discretion in packaging your order for shipment. All orders are sent with the non-descript return address name of "Gold Group House" instead of "Ann Summers". Products are mailed in bubble-wrap envelope or a plain box (depending on the nature and/or size of your order). There’s also no need to worry about your bank statement as your transaction will show as 'AS Ltd '.

WARRANTY & RETURNS

You may return your order using the FREEPOST form provided with your order. We hope you understand that there are a few exceptions around returning used consumable products (like lubes, etc). Please check the detail on the Returns policy in the FAQs below for more detail.

WHAT IF MY ORDER IS LATE?

On the rare occasion, the item may be dispatched at a later date, there will be no further delivery costs incurred. If you have allowed for the timescales above and still not received your order please Contact us using your EBay credential.

CAN I GET NEXT DAY DELIVERY?

Next working day delivery must be ordered by 2pm the previous working day. (Order by 2pm Friday to receive your delivery on Monday).
Next Day deliveries are in the Mainland UK only
Next working day excludes Saturdays, Sundays and Bank holidays
Deliveries will only be made Mon - Fri between 8.00am and 6.00pm
On rare occasions, some items may be delivered outside the published timed windows.
Please note, your order needs to be signed for if using Express Delivery

I HAVE RECEIVED A DAMAGED PARCEL

If your goods have been damaged in transit, please Contact us

CAN I CHANGE MY DELIVERY ADDRESS?

Unfortunately if your order has already been confirmed we will be unable to amend any details.

DO I NEED TO PAY DELIVERY PER ORDER EVEN IF TWO ORDERS ARE GOING TO THE SAME ADDRESS?

Delivery is charged per order, so you will have to pay delivery on each order.

DO YOU DELIVER TO MY COUNTRY?

Ann Summers delivers to all European and Worldwide destinations. Enter international address as delivery address during order placement.

HOW CAN I CONTACT YOU FROM OUTSIDE THE UK ?

Visit this page to Contact us

DELIVERY TO BFPO ADDRESSES

DO YOU DELIVER TO BFPO ADDRESSES?

Most orders can be delivered to BFPO addresses. When we ship to BFPO addresses, it is the responsibility of the British Forces to ensure that the parcel is delivered to the correct location.

HOW MUCH IS DELIVERY TO BFPO ADDRESSES?

Standard UK delivery charge of £3.95.

HOW DO I ENTER MY BFPO ADDRESSES?

Please enter your BFPO address as UK, rather than the country where you are posted.

MISSING ITEMS

MY ORDER IS MISSING, INCOMPLETE OR INCORRECT

If your order is missing or hasn't arrived within the specified delivery time contact us

WHAT IS THE RETURNS POLICY?

You can return any item within 30 days of receipt for a refund or to exchange it for a different size or colour. Please note that all items returned must be in their original unopened packaging with all labels and tags still attached. Due to hygiene and security reasons, certain items can't be returned unless faulty, unfit for purpose, not as described or of an unsatisfactory quality. All goods will be inspected on return. The following items are non returnable unless in their original packaging and unused:

Books
Condoms
Lubricants
Massage oils

It's very important that when you return an item, you include the invoice that was sent with your order. On the reverse side of the invoice is a form that you will need to fill in specifying the items you want to return or exchange. Without these details we won't be able to take the action you want us to. Any refund will be issued using the original payment method. Please allow 5 -10 working days for the funds to show in your account. In the unlikely event that we are unable to provide a replacement we will automatically refund you and let you know via email.

You can return the parcel by standard Royal Mail delivery using the freepost label provided; this will take up to 7 working days to reach us.

HOW DO I RETURN A DANCE POLE?

If you need to return a pole, please contact us for further instructions

I HAVE LOST MY RETURN NOTE

If you have lost your returns note, please contact us.

I HAVE BEEN REFUNDED FOR MY ITEMS BUT NOT MY DELIVERY CHARGE?

We will only refund the delivery charges if you are returning the whole order, so please mention this when contacting us.

I HAVE BEEN REFUNDED THE INCORRECT AMOUNT

We apologise if we have made a mistake on your refund, please contact us and we will correct it as soon as possible

I HAVE BEEN REFUNDED WHEN I REQUESTED AN EXCHANGE

In the unlikely event that we are unable to provide a replacement we will automatically refund you and let you know via email.

HOW DO I CANCEL MY ORDER?

If you wish to cancel your order, please contact us within 30 days of the receipt of your goods.

Please return your unwanted goods within 30 days of receipt (including sale items). Just fill in your returns note enclosed in the parcel. If you have lost your returns note please contact us.

Please note it is very important that when you return an item we know the order number it relates to, your details and whether you want a refund or an exchange. Without these details we won't be able to take the action you want us to.

You can return the parcel by standard Royal Mail delivery using the freepost label provided.

HOW DO I RETURN A FAULTY PRODUCT?

We are sorry your product has proved faulty and would like to resolve the problem quickly for you.

If you are returning a faulty product, you can post it back to us using the label provided. Please indicate the reason for return on the returns form provided or enclose a covering letter.

Please, contact us if you feel you have had less than optimal experience with us and if you feel you cannot leave us positive feedback.

HOW LONG WILL IT TAKE TO GET A REFUND?

Once we receive your items, we will process the return / exchange within 72 hours during business days to ensure you receive what you want as quickly as possible. Any refund will be issued to the card used to make the original purchase. Please allow a further 5 -10 working days for the funds to show in your account.

WHAT ARE MY CANCELLATION RIGHTS?

You have the unconditional right to cancel orders if requested in writing within 30 days of receipt for a full refund (including initial delivery costs).

The following product types must be unused in original packaging:

Books
Condoms
Lubricants
Massage oils
Goods that by reason of their nature can't be returned - (Items such as underwear, where the 'hygiene patch' has been removed, or cosmetics where the seal has been broken).

AM I ENTITLED TO POSTAGE REFUND IF I CANCEL MY ORDER?

We will only refund the delivery charges if you are cancelling the whole order, so please mention this when contacting us. Delivery charges are non refundable if you are returning part of an order.

CAN I CHANGE MY DELIVERY ADDRESS AFTER MY ORDERS HAVE BEEN PLACED?

Unfortunately if your order has already been confirmed we will be unable to amend any details.

CAN I CHANGE MY ADDRESS?

We are unable to change your billing address once the order is confirmed.

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Envío y manipulación	Cada artículo adicional	A	Servicio	Entrega*- Consulta notas de entrega
3,50 EUR	Gratis	España	Otros servicios (Envío estándar desde el extranjero)	Variable
6,00 EUR	Gratis	España	Otros servicios (Envío desde el extranjero con seguimiento)	Variable
8,00 EUR	Gratis	España	Estándar (Correos: cartas certificadas urgentes)	Variable

Envío y manipulación

Cada artículo adicional

Servicio

Entrega*- Consulta notas de entrega

3,50 EUR

Gratis

España

Otros servicios (Envío estándar desde el extranjero)

Variable

6,00 EUR

Gratis

España

Otros servicios (Envío desde el extranjero con seguimiento)

Variable

8,00 EUR

Gratis

España

Estándar (Correos: cartas certificadas urgentes)

Variable

Cuando recibas el artículo, ponte en contacto con el vendedor en un plazo de

Gastos de envío de la devolución

14 días

El comprador paga el envío de la devolución

Detalles de la política de devoluciones

Se aceptan devoluciones

tiempo restante	Importe de la puja actual	+	Importe de los gastos de envío	Número de pujas
tiempo restante	puja actual	+	envío	pujas
Aproximadamente:	Importe de la puja actual Aproximadamente:	+	Importe de los gastos de envío Aproximadamente:
Tarifas de importación:	(estimadas y basadas en la puja actual)

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Información del vendedor

Detalles de PURE LACE SHORT COBALT NS>>BLUE>>18

Información del artículo

Descripción

Envíos y pagos

Características del artículo

PURE LACE SHORT COBALT NS>>BLUE>>18

DELIVERY CHARGES

DISCREET PACKAGING & BILLING

WARRANTY & RETURNS

WHAT IF MY ORDER IS LATE?

CAN I GET NEXT DAY DELIVERY?

I HAVE RECEIVED A DAMAGED PARCEL

CAN I CHANGE MY DELIVERY ADDRESS?

DO I NEED TO PAY DELIVERY PER ORDER EVEN IF TWO ORDERS ARE GOING TO THE SAME ADDRESS?

DO YOU DELIVER TO MY COUNTRY?

HOW CAN I CONTACT YOU FROM OUTSIDE THE UK ?

DELIVERY TO BFPO ADDRESSES

DO YOU DELIVER TO BFPO ADDRESSES?

HOW MUCH IS DELIVERY TO BFPO ADDRESSES?

HOW DO I ENTER MY BFPO ADDRESSES?

MISSING ITEMS

MY ORDER IS MISSING, INCOMPLETE OR INCORRECT

WHAT IS THE RETURNS POLICY?

HOW DO I RETURN A DANCE POLE?

I HAVE LOST MY RETURN NOTE

I HAVE BEEN REFUNDED FOR MY ITEMS BUT NOT MY DELIVERY CHARGE?

I HAVE BEEN REFUNDED THE INCORRECT AMOUNT

I HAVE BEEN REFUNDED WHEN I REQUESTED AN EXCHANGE

HOW DO I CANCEL MY ORDER?

HOW DO I RETURN A FAULTY PRODUCT?

HOW LONG WILL IT TAKE TO GET A REFUND?

WHAT ARE MY CANCELLATION RIGHTS?

AM I ENTITLED TO POSTAGE REFUND IF I CANCEL MY ORDER?

CAN I CHANGE MY DELIVERY ADDRESS AFTER MY ORDERS HAVE BEEN PLACED?

CAN I CHANGE MY ADDRESS?

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Preguntas y respuestas sobre este artículo

Envío y manipulación

Notas de entrega

Política de devoluciones